FAQ
Q: Are you trading company or manufacturer ?
A: We are factory.
Q: How long is the production period?
A: For desktop and water purifier , it would be 7~15 days; For large scale Water Purification System and customized water filter system according to client s specific requirements, it would be 25 to 45 days.
Q: Do you support customization?
A: Yes,Our products are completely customizable to the requirements.
Q: What's the guarantee, in case the water purifier breaks down?
A: The water purifier (except consumable items) has one year guarantee. If it breaks down, generally speaking, our technician will figure out what the problem may be, according to client s feedback.
Parts will be replaced for free if the problems are caused by quality fault.
Q: How about the documents after shipment?
A: After shipment, we ll send all original documents to you by DHL or FedEx, including Packing List,Commercial Invoice, B/L, and other certificates as required by clients.
Q: How's the payment?
A: Telegraphic Transfer (T/T) or Letter of credit (L/C), Western Union is also OK.
Q: Do You Arrange Shipment For The large scale Water Treatment Equipment?
A: Yes, dear esteemed customers, for CFR or CIF price, we will arrange shipment for you. For FOB price, clients need to arrange shipment by themselves or their forwarders.
Q: Where is your factory?
A: Our company is in Chancheng District, FoShan, China.
Q: I have other questions. What should I do?
A: We always welcome your product consultation.( ^_^ )
